Welcome to Generic Luxor Shop’s FAQ section. Here you’ll find answers to common questions about our electrical products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service at [email protected].

About Our Products

1. What types of electrical products do you offer?
We specialize in a wide range of electrical solutions including chargers, electrical boxes & plates, fire safety equipment, power cords, extension cords & adapters, timers & accessories, wall plates & accessories, and wiring devices.
2. Are your products suitable for professional electricians?
Yes, our products are designed to meet the needs of both professionals and DIY enthusiasts. We offer premium quality electrical solutions that are reliable and safe for various applications.
3. Do your products meet safety standards?
Absolutely. All our products comply with relevant safety standards. Our fire safety equipment and wiring devices in particular undergo rigorous testing to ensure they meet industry requirements.

Shipping & Delivery

4. What shipping options do you offer?
We provide two shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
– Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
5. How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
6. Do you ship internationally?
Yes, we ship worldwide! However, we currently cannot deliver to some Asian countries and remote regions. Please check during checkout if we can ship to your location.
7. What if my package is delayed?
While we work with premium carriers, delivery times may vary due to customs processing, weather conditions, or other factors beyond our control. You can track your package using the tracking number provided. For significant delays, please contact us.

Payments

8. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
9. Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.

Returns & Refunds

10. What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Simply contact our customer service team to initiate the process. Please note that items must be in their original condition with all packaging.
11. How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
12. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Account & Customer Service

13. How do I contact customer service?
You can reach us at [email protected] for any questions about your order, products, or our services. We typically respond within 24 hours on business days.
14. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
15. Where is your company located?
Our headquarters is located at 95 Central Street, Springfield, US 01105. However, we operate primarily online to serve customers globally.

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you power your world with our fast, reliable electrical solutions!

Ready to shop? Browse our selection of premium electrical products today!