Privacy Policy

At Generic Luxor Shop (“we,” “us,” or “our”), we prioritize the security and confidentiality of your personal information while providing premium electrical products to professional electricians, contractors, and DIY enthusiasts worldwide. This Privacy Policy explains how we collect, use, protect, and share information when you use our website www.genericluxorshop.com.

1. Information We Collect

We collect information to provide better services to all our users:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place orders for chargers, wiring devices, or other electrical components.
• Payment Information: Credit/debit card details (processed through PCI-DSS compliant gateways), PayPal email (never stored on our servers).
• Transaction Data: Purchase history of electrical products like fire safety equipment or extension cords, order values, and shipping details.
• Technical Data: IP address, browser type, device information, and usage patterns when browsing our product categories.
• Communication Data: Records of customer service interactions regarding electrical product inquiries or order issues.

2. How We Use Your Information

Your data helps us maintain our 99.8% fraud-free transaction record while serving our global customer base:

• Process and fulfill orders for electrical boxes, power cords, and other professional-grade products
• Provide 256-bit SSL encrypted payment processing for secure transactions
• Offer personalized product recommendations based on your purchase history (e.g., suggesting compatible wall plates for wiring devices)
• Improve our website functionality for easier navigation through technical product categories
• Send order confirmations, shipping notifications, and professional electrical product updates
• Prevent fraudulent transactions through real-time monitoring systems
• Comply with legal obligations regarding the sale of electrical safety equipment

3. Data Sharing and Disclosure

We maintain strict confidentiality of your information, sharing only when necessary:

• Payment Processors: Secure sharing with PCI-DSS compliant gateways and PayPal for transaction processing
• Shipping Providers: Limited address and contact details for delivering electrical products globally (excluding certain Asian and remote regions)
• Service Providers: Trusted partners assisting with website maintenance, fraud prevention, and customer support
• Legal Compliance: When required by law regarding the sale of fire safety equipment or other regulated items
• Business Transfers: In case of merger or acquisition affecting our electrical product business

We never sell your personal data to third-party marketers.

4. Data Storage and Security

Protecting your data is as crucial to us as the quality of our electrical components:

• All data is stored on secure servers with military-grade encryption
• Payment details are tokenized and never stored on our systems
• Regular security audits of our systems processing over 10,000 monthly transactions
• Employee access to personal data is strictly limited and monitored
• Data retention periods comply with applicable laws and business needs for electrical product warranties

5. Your Rights and Choices

As a valued customer, you have control over your information:

• Access: Request a copy of your personal data we hold
• Correction: Update your account or shipping information
• Deletion: Request removal of personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications while maintaining transactional emails about your electrical product orders
• Restriction: Limit how we use your data in certain circumstances
• Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your experience when shopping for electrical components:

• Essential Cookies: Necessary for secure checkout and account functionality
• Performance Cookies: Help us improve website navigation through product categories
• Functionality Cookies: Remember preferences like currency or region settings
• Advertising Cookies: Show relevant electrical product offers (you may opt-out)

Most browsers allow you to manage cookie preferences. Note that disabling cookies may affect website functionality when ordering technical products.

7. International Data Transfers

As we serve customers across North America, Europe, and Oceania, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

8. Children’s Privacy

Our website and electrical products are intended for professional and adult DIY users. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email for customers with accounts.