At Generic Luxor Shop, we stand behind the quality of our professional-grade electrical products. If you’re not completely satisfied with your purchase of chargers, wiring devices, or other electrical components, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be returned within 15 days of receiving your order
  • Products must be in original, unopened packaging with all tags and components intact
  • A valid proof of purchase (order number or receipt) must be provided

Important Note:

For safety and regulatory compliance, the following electrical products cannot be returned or exchanged:

  • Opened or used fire safety equipment (due to potential tampering concerns)
  • Custom-configured wiring devices or electrical boxes
  • Power cords and extension cords with cut or damaged packaging

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Receive Authorization: Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible on the outside of the box.
  4. Ship Your Return: Send the package to our warehouse at:
    Generic Luxor Shop Returns
    95 Central Street
    Springfield, US 01105
  5. Processing: Once received, we’ll inspect the items and process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Approved refunds will be processed within 3-5 business days after we receive and inspect your return. Your refund will be issued to your original payment method:

  • Credit/Debit Cards: 3-5 business days after processing (depending on your bank)
  • PayPal: Typically within 24 hours of processing

Original shipping fees are non-refundable except in cases of our error.

Exchange Process

For exchanges of equal or greater value:

  1. Follow the standard return process above
  2. Include a note specifying the replacement item(s) desired
  3. For exchanges of greater value, you’ll be charged the difference after we receive your return

Damaged or Defective Items

If you receive a damaged or defective electrical product (chargers, wall plates, timers, etc.):

  1. Contact us immediately at [email protected]
  2. Provide photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Return Request Template

Use this template to expedite your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Generic Luxor Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Product Details: – Product Name: [Name from your order confirmation] – SKU/Item Number: [If available] – Quantity: [Number of items] – Reason for Return: [Please specify – wrong item, defective, changed mind, etc.] For exchanges, I would like to receive: [Specify replacement product if applicable] Please let me know the next steps and provide the RMA number if approved. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Questions?

Our customer service team is available to assist professional electricians, contractors, and DIY enthusiasts with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).