At Generic Luxor Shop, we’re committed to providing professional-grade electrical products with reliable service to electricians, contractors, and DIY enthusiasts worldwide. Below you’ll find detailed information about our shipping and returns processes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We currently ship worldwide except to certain Asian countries and remote locations. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges Policy

We stand behind our professional electrical products. If you’re not completely satisfied, we offer a straightforward returns process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be in original, unopened packaging with all tags and components intact
  • Must include valid proof of purchase (order number or receipt)
  • Request must be initiated within 15 days of delivery

Non-Returnable Electrical Products

For safety and regulatory compliance, we cannot accept returns on:

  • Opened or used fire safety equipment (due to potential tampering concerns)
  • Custom-configured wiring devices or electrical boxes
  • Power cords and extension cords with cut or damaged packaging

Return & Exchange Process

Follow these steps to initiate your return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Items: Securely pack items in their original packaging with the RMA number clearly visible on the box.
  4. Ship Your Return: Send the package to:
    Generic Luxor Shop Returns
    95 Central Street
    Springfield, US 01105
  5. Processing: We’ll inspect returned items and process your refund or exchange within 3-5 business days of receipt.

Return Shipping Information

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages
  • For damaged/defective items, we’ll provide a prepaid return label if needed

Refund Information

  • Approved refunds are processed within 3-5 business days after we receive and inspect your return
  • Refunds are issued to your original payment method:
    • Credit/Debit Cards: 3-5 business days after processing (depending on your bank)
    • PayPal: Typically within 24 hours of processing
  • Original shipping fees are non-refundable except in cases of our error

Exchange Process

  • For exchanges of equal or greater value, follow the standard return process
  • Include a note specifying the replacement item(s) desired
  • For exchanges of greater value, you’ll be charged the difference after we receive your return

Damaged or Defective Items

If you receive damaged or defective electrical products (chargers, wall plates, timers, etc.):

  1. Contact us immediately at [email protected]
  2. Provide photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Return Request Template

Use this template to expedite your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Generic Luxor Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [Name from your order confirmation] – SKU/Item Number: [If available] – Quantity: [Number of items] – Reason for Return: [Please specify – wrong item, defective, changed mind, etc.]

For exchanges, I would like to receive: [Specify replacement product if applicable]

Please let me know the next steps and provide the RMA number if approved.

Best regards,
[Your Full Name] [Your Contact Information] [Your Order Number]

Questions?

Our customer service team is available to assist professional electricians, contractors, and DIY enthusiasts with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).